Consumer Financial Protection Bureau Publishes Company Complaint Responses in Database
Consumers Can Access Complaints and Company Responses
The Consumer Financial Protection Bureau (CFPB) is now publishing complaints that it sends to companies for response in its Consumer Complaint Database. The database is a collection of complaints about consumer financial products and services that the CFPB has sent to companies for response. The CFPB also publishes complaint data without information that directly identifies consumers in its Consumer Complaint Database.
Consumers Can Search Complaints and Track Responses
The Consumer Complaint Database is a resource for consumers to search complaints submitted to the CFPB. Consumers can search for complaints by company name, product, or issue. Complaints include information about the consumer's issue, the consumer's desired outcome, and the company's response. Consumers can also track the status of their own complaints and see what steps the company has taken to resolve their issue.
The CFPB encourages consumers to submit complaints about consumer financial products and services. The CFPB uses these complaints to identify trends in consumer financial issues and to take enforcement actions against companies that violate consumer financial protection laws.
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